LibQUAL 2016 Action Plan


The Library conducted its 4th LibQUAL survey during the second semester of 2016. The full 2016 LibQUAL Survey report is available. A total of 1042 users participated in the survey. Users had the opportunity to make comments on how they experience the Library Services.

These comments provided valuable information about areas where users feel improvements could be made. Of the 991 comments that respondents left, more than 500 were compliments. We are grateful to each and every participant.

The Library decided on the following action plan to address the concerns of our users.

The users have spoken!

LibQUAL Prize Winner: Vaal Campus

After the recent LibQUAL survey the following Vaal Triangle Campus users received prizes as a token of appreciation for their participation:

Academic staff:
Johan Steytler (Behavioral Sciences)

Shirley Nkone

Jessie Mathope
Letsela Mohlotsi
Adhira Seeberat


Potch Campus LibQUAL Winners

After the recent LibQUAL survey, the following Potchefstroom Campus users received prizes from the Library as token of appreciation for their participation:


Academic staff:
Prof Marique Aucamp (Pharmacy)

Mabel Mabalane (winner of 1st prize- external hard drive)( PhD Education)
Mariza Breytenbach (Languages)
Funiwe Dlamini (LLM)

Refilwe Ratshefola (BCom HR)
Daleen Botha (Chemical Engineering)
David Moya (Electrical Engineering)
Suné Jonker (Chemical Engineering)

Library Survey: 1-16 September 2016

The Library Services (Potchefstroom and Vaal Campus) will be running a LibQUAL survey from 1-16 September 2016. Therefore we need to know how you rate our service. Please help us and give your opinion about the quality of the library’s services by completing the LibQUAL survey. Thank you for your time and cooperation!